Refund & Exchange Policy
REFUNDS
- Refunds can only be done if there is a major defect on the product or a wrong order has been delivered. If the goods/products have been used or damaged by the customer, Shockee will not entertain any request for refunds. Proof purchase and photos of item(s) must be presented for us to process your request.
- Shockee will not be responsible for parcel lost or should there be any unforeseen circumstances during the return transit.
- Once we have checked and confirmed the goods/products, refund will be processed within 2 business days.
- Only regular priced items are entitled for refunds. Promotional, or items on sale cannot be refunded.
- You will be responsible for paying for your own shipping costs for returning your item.
- In special cases, shipping cost will be borne by us, at our discretion upon management’s approval. Please contact us for more details.
- If you are returning an item over RM1,000, it is highly recommended that you use a trackable shipping service or purchase a shipping insurance.
EXCHANGE
- We accept exchanges within 7 working days for all orders.
- Exchanges are only valid due to:
-Manufacturer’s defect
-Seller has delivered an Item that does not match the agreed specification (e.g.wrong design, colour, etc.) to buyer
-The item delivered to buyer is materially different from the description provided by seller in the listing of the item
- To be eligible for an exchange, your item must be unused and in the same condition that you received it along with proof of purchase.
- The management of Shockee reserves the right to reject any damaged or used items based on our discretion.
- Returns address will be given by our customer representative once a return request had been approve.
- Returns without proof of purchase will not be entertained.
- Upon returning your item to us, please email [email protected] with the following information:-
1) Your Name ( As per invoice )
2) Invoice Number / Order ID
3) Reason for return
- You will be responsible for paying for your own shipping costs for returning your item.
- In special cases, shipping cost will be borne by us, at our discretion upon management’s approval. Please contact us for more details.
- If you are returning an item over RM1,000, it is highly recommended that you use a trackable shipping service or purchase a shipping insurance.
- The management of Shockee reserves the right to reject any returns at our sole discretion shall we find any goods returned in a damaged/ used condition/ not purchased from us.