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Shockee Refund & Exchange Policy

Refund & Exchange Policy


EXCHANGE

  • We accept exchanges within 14 working days for all domestic orders .
  • Exchanges are only valid due to:
    - Manufacturer’s defect
    - Seller has delivered an Item that does not match the agreed specification (e.g.wrong design, colour, etc.) to Buyer
    - The item delivered to Buyer is materially different from the description provided by Seller in the listing of the item 
  • All items must be returned in original condition, and not changed in any way. The management of Shockee reserves the right to reject any damaged or used items based on our discretion.
  • Returns should be sent to the following address along with proof of purchase. Returns without proof of purchase will not be entertained.
    Shockee
    2&4, Jalan Murai 2,
    Batu Complex,
    Jalan Ipoh, Batu 3,
    51200 Kuala Lumpur, Malaysia
  • Upon returning your item to us, please email [email protected] with the following information:-
    1) Your Name ( As per invoice )
    2) Invoice Number / Order ID
    3) Reason for return
  • We will not entertain exchanges if information provided is not complete or invalid.
  • The management of Shockee reserves the right to reject any returns at our sole discretion shall we find any goods returned in a damaged / used condition. 
  • We do not accept returns for items which are on clearance or sale. 

REFUNDS

  • Return or exchange can only be done if there is a major defect of products or a wrong order has been delivered. If the goods/products have been used or damaged by the customer, Shockee will not entertain any request for refunds. 
  • Shockee will not be responsible for the parcel during the return transit. 
  • Once we have checked and confirmed the goods/products, customers will receive their refund within 3 days after the confirmation.
  • Items bought under SALE are not allowed to be exchanged/refund.
  • Please return your purchase to the following address:
    Shockee
    2&4, Jalan Murai 2,
    Batu Complex,
    Jalan Ipoh, Batu 3,
    51200 Kuala Lumpur, Malaysia