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Shockee Delivery Policy

Delivery Policy

How long will the delivery take?

Your order will be processed and shipped within 2-5 working days after payment has been made. For, BACKORDER status, we will only ship your parcel after the backorder item arrives. 

What courier services do you use?

Our parcels will be delivered using NinjaVan/ POSLAJU within Malaysia. Please contact us for overseas delivery. 

What happens if my parcel has gone missing?

Please contact our customer service immediately via email or chat with us on WhatsApp, and provide us with your order number. From there we will help to follow up with the courier service on your behalf. It is highly recommended for the buyer to lodge a case with the courier as well.